The Customer Service Assistant (SCA) is responsible for the turnover of properties to owners / qualified buyers of Belle Corp at Tagaytay Highlands. He/ She is in charge of attending to all client-related inquiries, requests, and concerns received on site. The SCA proactively interacts with clients and other support groups to address and resolve after-sales inquiries, requests, and concerns.
I. Acts as a”front-liner” for all after-sales concerns
II. Facilitates the actual inspection and acceptance of turnover of lots/ units to clients
III. Attends to all inquiries, requests, and concerns from clients and the Sales Group
IV. Coordinates with support groups to address various after sales concerns
V. Updates the Customer Service Monitoring / Tracker on a daily basis
VI. Prepares the Turnover Notices to be sent out to clients
VII. Orients clients regarding Construction Guidelines and Village Rules
VIII. Prepares the following requests:
a. Purchase of fruits baskets during property turnover
b. Procurement of Customer Service supplies
c. Settlement of courier expenses
IX. Elevates critical issues to Site Operations Manager for immediate resolution
X. Assists the Site Operations Manager in performing various after-sales functions
XI. Carries out other after-sales functions as may be necessary
a. MS office proficient specially Microsoft excel
b. Good communication and presentation skills
c. Excellent customer and client management skills
a. Graduate of any 4-year related course, preferably in Real Estate Management or Customer Service Operations
a. At least 1 year working experience in handling customer service in real estate setting
b. Willing to be assigned in Tagaytay Highlands
c. With required weekend and holiday work
d. 6-day work week schedule
e. With pleasing personality and good work ethics
The Customer Service Assistant (SCA) is responsible for the turnover of properties to owners / qualified buyers of Belle Corp at Tagaytay Highlands. He/ She is in charge of attending to all client-related inquiries, requests, and concerns received on site. The SCA proactively interacts with clients and other support groups to address and resolve after-sales inquiries, requests, and concerns.