I. Customer Service
• Attend and assist client’s on concerns and requests.
• Answer to calls and emails from clients and other SMLRR departments.
• Prepare daily customer service inquiry report
• Prepare memo (client’s concerns/requests)
• Endorse/coordinate client’s concerns or request with concerned departments and provide sufficient and precise answer to clients.
• Issue Property Clearance for membership verification
• Prepare and issue clearance for House Construction and Validate Turnover status.

II. Turnover
• Validate qualification of Turnover based on membership and payment milestone for each account.
• Prepare Turnover notices to qualified clients (email or hard copies)
• Prepare Turnover Kits (documents and lot plans/As-built plans)
• Monitor Inventory of Turnover Supplies (baskets, banderitas, kits and inserts)
• Yearly recon on Turnover Accounts with Association
• Monitor and coordinate unit punchlists with PECM, Asset, Assoc and PD
• Ensure to coordinate Turnover Schedule with concerned departments.

III. Budget
• Prepare budget for Assoc dues payment (yearly)
• Prepare budget for Turnover (kits, banderitas, inserts and baskets)
• Prepare cash advance (CA) request and liquidation of CA (monthly).

IV. Reporting
• Prepares daily tracking report (client’s inquiry)
• Prepare turnover monitoring report (monthly)
• Prepare house construction report and updates

Good communication skills (both oral and written)

Graduate of any 4-year Business course

Experience in Real Estate industry is preferred.

The Customer Service (CS) provide assistance to sales & clients of Belle Corp. and ensure that concerns and requests are well responded/provided. Customer Service also monitors the Turnover of accounts, validate qualifications and ensure the turnover kits are prepared and coordinated with site team. SC prepare budget for Turnover and Payment of Association Dues. CS to submit the Reports timely and provide adequate data.