• Strong Customer Service and Analytical Skills.
• Background on Systems Analysis, System Design, Business Process Analysis, Quality Assurance Testing, Systems Training, Cut-over Planning and Preparation, Go-Live Support and Post Implementation Review will be an advantage.
• Good writing, communication and presentation skills.
• Result-oriented and deadline-driven.
• Excellent team player.
• Willingness to work beyond office hours (as needed).
• With a strong growth mindset.
• Requires minimal supervision.
• Graduate of either B.S. Computer Science or B.S. Industrial Engineering or any 4-year related degree.
• Experiences in Retail Industry, Loyalty Platforms, Campaign Management Platforms, Omni -channels integration will be an advantage.
• Analyzes user requirements and translates them into a Functional Specification Document (FSD) detailing the process flow, system flow, UI design and DB structure.
• Coordinates with both business user and developer to discuss and clarify the business requirements.
• Works closely with the Project Manager and makes recommendation on how to meet the desired quality and projected timeline of application being developed.
• Provides support to developer from system development, deployment in production up to post implementation.
• Participates in the training of users and creates technical document and/or user manual.
• Prepares Change Requests (CR) in case there are approved changes in the user’s requirements.
• Handles business user concerns and issues. Coordinates with developer to investigate and resolve escalated issues.