1. Network (operations, support, administration, configuration, monitoring and maintenance) (wired and wireless, network switches, firewall, router, WiFi controllers, etc.)
2. Network issue resolution (meeting SLA) and implementing service requests
3. Manage network availability of H.O. and branches networks
4. Implementation of IT projects
• Manage/support network operations for Head Office, Data Centers and Branches/Affiliates
• Network monitoring
• Network documentation (Network devices inventory, Network diagrams)
• Reports creation (RCA/incident report, Network/device utilization, Network performance)
• Issues resolution/troubleshooting, service requests within Service Level Agreement (SLA)
• Network administration/configuration
• Network backup/restoration
• Network implementation
• Network devices upgrades/updates (network switches, firewall, router, WiFi APs and controller, etc.)
• Network security management, administration and configuration (VLAN, ACL, Routing, Firewall policies, VPN, DHCP/NPS, etc.)
• Support for other IP Services (ex. IP-CCTV, IP-Telephony, Solarwinds, WiFi, BMS, etc.)
• WiFi monitoring, configuration, installation/implementation, maintenance
• Ensures high network availability of network (H.O., offices, branches)
• Mall IT network related queries and concerns
• VLAN planning and switch configuration and deployment/installation
CCNA - required
CCNP - optional
1. Network configuration, VLAN, ACL, IP routing
2. IT security (firewall policies, configuration) - Optional
BS Electronics & Communications Engineering, BS Computer Engineering or any IT-related Course
1. At least 6-months experience with LAN/WAN, network configuration, network operations/management
2. Configuration and operations of Cisco router
3. Configuration and operations of Firewall (optional)
4. Configuration and operations of WiFi (optional)
1. Reports to IT Manager
2. Manage day-to-day network operations of H.O. and branches
3. Network planning, monitoring, troubleshooting, design, resolution of trouble tickets, change request, maintenance, configuration and administration of network switches, routers, firewalls, Solarwinds, IP-CCTV, IP-Telephony, WiFi
4. Network availability - keep networks highly available by resolving network issues and service requests within SLA
5. Network configuration of H.O and branches (for network switches, VLAN conversion, network policy/ACL creation)
6. Network administration (firewall policy creation, VLAN, routes) to optimize network and address IT requests/projects