Performs call out to buyers with delinquent account.

1. Reviews and analyzes account prior calling the buyer.
2. Effectively handles and manages all buyer’s concerns/queries related to payment and loan applications through proper coordination with the concerned unit/department.
3. Escalates issues to immediate superiors for matters beyond his/her capacities.
4. Assist buyer/s with special request by creating ticket through CRM.
5. Assists both internal and external customers and ensures that all conversations with them are properly documented in the system (SAP Z-diary).
6. Performs other tasks that maybe assigned by superiors.

N/A

With good analytical and problem-solving skills
With good communication Skills - both oral and written
Must be keen to details
Flexible and adaptable
With good interpersonal skills
Adept in using MS Office Applications (MS Excel, Power Point, Word and etc.)

Bachelor’s degree

With at least 6 months of related experience in Billings and Collection (preferably in Real Estate industry);
With at least 6 months of BPO experience handling either outbound or inbound calls.

Ensures that all assigned monthly accounts are fully handled.