Performs call out to buyers with delinquent account.

1. Reviews and analyzes account prior calling the buyer.
2. Effectively handles and manages all buyer’s concerns/queries related to payment and/or loan applications through proper coordination with the concerned unit/department.
3. Escalates issues to immediate superiors for matters beyond his/her capacities.
4. Assist buyer/s with special request by creating ticket through CRM.
5. Assists both internal and external customers and ensures that all conversations with them are properly documented in the system (SAP Z-diary).
6. Performs other tasks that maybe assigned by superiors.

N/A

With good analytical and problem-solving skills
With good communication Skills - both oral and written
Must be keen to details
Flexible and adaptable
With good interpersonal skills
Adept in using MS Office Applications (MS Excel, Power Point, Word and etc.)




Note: This PRF filing is intended for the replacement of Mr. Edwin I. Sevilla who already tendered his resignation.

Bachelor’s degree

With at least 6 months of related experience in Billings and Collection (preferably in Real Estate industry);
With at least 6 months of BPO experience handling either outbound or inbound calls.

Ensures that all assigned monthly accounts are fully handled.