1. Schedules and conducts meetings with employees to find solutions to conflicts and strengthen partnerships.
2. Coordinates with a number of large groups, possessing a thorough knowledge of the various goals of each team to effectively promote cohesion.
3. Tracks the progress of work groups and develops methods to enhance cooperation and productivity.
4. Effectively manages time, personnel and resources.
5. Oversees cross-functional work areas targeted to resolve issues raised by end users
6. Creates and preserves strong relationships with end users through active and engaged responses and consultation
7. Promotes the Organizational Team’s goals, engagement and change management processes

Same as above

None required

1. Personable, approachable individual with strong interpersonal skills and an aptitude for diplomacy
2. Excellent communication skills
3. Knowledge of customer relationship management practices
4. Aptitude for fostering positive relationships
5. Teamwork and leadership skills
6. Customer-oriented mindset

A bachelor’s degree in Business Administration, Public Relations, Marketing or related field

Relevant experience in sales, marketing or customer service is preferred

Position Title: Manager, IT - Organizational Engagement

The Engagement Manager builds and preserves trusting relationships with end users. He is a project lead that manages many different organizational projects and ensures cohesion among project teams, with the overall objective of building productivity and morale.