• Generally assist the manager to keep a section running by taking on tasks and collaboration to corporate stakeholders vis a vis Chinese accounts and Chinese business relations.
• Must be familiar with the manager’s job and ready to assume the role in times of absence, Make executive decisions, hold/join meetings, provide
accountability and completing reports to submit to the manager upon his return.
• Develop good inter-department and client relationship.
• Conduct employee performance reviews.
• Smooth out problems within the workplace.
• Address employee and client concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Do Email and phone correspondence.
• Liaise between managers, clients and employees.
• Provide direction to staff/subordinate.
• Monitor spending patterns and budget.

• Highly proficient with Microsoft Office programs (Word, Excel, Powerpoint and Outlook)
• Highly competitive in writing simplified and traditional Chinese and can type Chinese from keyboard using pinyin method the least.
• Above average user of mobile communication apps such as wechat, viber among others.
• Ability to face audience in public or online presentation.
• Strong in English and Mandarin communications, interpersonal and decision-making skills.
• Ability to communicate effectively across departments.
• Diverse initiative, organized and having the ability to converse with people of diverse backgrounds and cultures.
• A capable leader and team player with excellent customer service skills.
• Detail-oriented, well organized and able to adhere to deadlines.
• Possess ability to multi-task.

Bachelor’s degree of any 4-year course

• With at least 3-5 years in management environment or in a customer service industry with supervisory experience strongly encouraged.
• Practically has experience in overseeing staff members.
• Experienced in face-to-face, virtual or voice interaction with clients.

• Assist the manager to resolve issues and contribute course of action.
• Accommodate Chinese language support between clients/market leads/counterparts and correlated SMDC Stakeholders and management.
• Implement the established section standards, carry-on delegated tasks from the manager and senior management.
• Meet and exceed section goals with optimum use of section resource allocation.
• Fulfill KPI goals and on-time delivery of assignments.
• Ensure compliance with legal policies and procedure.
• Provide constructive feedback as needed.
• Receive and accommodate CLS tickets to corporate.
• Call and speak to Chinese clients re accounts when delegated by the manager.
• Address employee and client concerns.
• Receive and resolve CRM tickets.
• Provide monthly report to Manager.
• Promote the SMDC brand and culture.