1. Monitors and ensures that all turnover schedule across all assigned projects are being tracked efficiently with real time feedback and directions for improvement.
2. Manage the workflow and train new hires on how the internal and external clients can be best served and accommodated in accordance with SMDC Customer Experience Program.
3. Ensures the escalation and support to the team are well professionally handled effectively and promptly.
4. Ensures that the 3 day regimen is strictly irT1plemented prior to unit turnover to guarantee that unit is clean, presentable and free of
manifestations.
5. Elevates buyer's concern to Management that are beyond standard deliverables.
6. Monitors and ensures that QTOP process is undertaken properly across all assigned projects.
7. Ensures accuracy and updated tagging of unit status in QTOP.
8. Prepares and provide turnover reports and other related submittals.
9. Other tasks that may be assigned from time to time.

1. Monitors and ensures that all turnover schedule across all assigned projects are being tracked efficiently with real time feedback and directions for improvement.
2. Manage the workflow and train new hires on how the internal and external clients can be best served and accommodated in accordance with SMDC Customer Experience Program.
3. Ensures the escalation and support to the team are well professionally handled effectively and promptly.
4. Ensures that the 3 day regimen is strictly irT1plemented prior to unit turnover to guarantee that unit is clean, presentable and free of
manifestations.
5. Elevates buyer's concern to Management that are beyond standard deliverables.
6. Monitors and ensures that QTOP process is undertaken properly across all assigned projects.
7. Ensures accuracy and updated tagging of unit status in QTOP.
8. Prepares and provide turnover reports and other related submittals.
9. Other tasks that may be assigned from time to time.

Education:College Graduate
Experience:Preferably with experience in customer service or other related work
Has an exceptional ability to give attention to detail
Can work under pressure
With average to excellent oral and written communication skills
Proficient in MS Office

Education:College Graduate
Experience:Preferably with experience in customer service or other related work
Has an exceptional ability to give attention to detail
Can work under pressure
With average to excellent oral and written communication skills
Proficient in MS Office

Education:College Graduate
Experience:Preferably with experience in customer service or other related work
Has an exceptional ability to give attention to detail
Can work under pressure
With average to excellent oral and written communication skills
Proficient in MS Office

Education:College Graduate
Experience:Preferably with experience in customer service or other related work
Has an exceptional ability to give attention to detail
Can work under pressure
With average to excellent oral and written communication skills
Proficient in MS Office

1. Monitors and ensures that all turnover schedule across all assigned projects are being tracked efficiently with real time feedback and directions for improvement.
2. Manage the workflow and train new hires on how the internal and external clients can be best served and accommodated in accordance with SMDC Customer Experience Program.
3. Ensures the escalation and support to the team are well professionally handled effectively and promptly.
4. Ensures that the 3 day regimen is strictly irT1plemented prior to unit turnover to guarantee that unit is clean, presentable and free of
manifestations.
5. Elevates buyer's concern to Management that are beyond standard deliverables.
6. Monitors and ensures that QTOP process is undertaken properly across all assigned projects.
7. Ensures accuracy and updated tagging of unit status in QTOP.
8. Prepares and provide turnover reports and other related submittals.
9. Other tasks that may be assigned from time to time.