JOB SUMMARY: To assists the management team by overseeing and supporting the operations of assigned properties. Ensuring that all operation standards are implemented and followed by on-site employees and staff.

JOB DESCRIPTION: To Ensure that the properties are well managed efficiently and effectively, contributing to overall guest satisfaction and operational success
Duties and Responsibilities:
• Manage the daily operations of all properties enrolled with SMDC Good Stays to ensure seamless and efficient functionality.
• Schedule and supervise routine maintenance and repairs.
• Ensure the property follows to local regulations, health and safety standards, and Airbnb policies while maintaining all necessary licenses and permits for operating a rental property.
• Serve as the primary point of contact for guest inquiries and concerns, and address and resolve complaints or issues in a timely and professional manner.
• Monitor and manage inventory levels of critical supplies, such as toiletries, linens, and cleaning materials, and order and replenish these items as needed to uphold a high standard of guest experience.
• Ensure that office operations comply with SMDC Good Stays policies, procedure, and standards.
• Prepare and submit regular reports on property performance, guest feedback, and operational issues, and analyze occupancy rates and financial performance to identify trends and areas for improvements.
• Maintain accurate records of maintenance work, inventory, guest interactions, and financial transactions.
• Manage shift rosters, addressing scheduling conflicts, and accommodating staff requests while aligning with operational needs and business objectives.
• Handle guest complaints, requests, and inquiries promptly and professionally.
• Ensure that all employees and staff on-site adhere to standard grooming and proper uniform policies.
• Provide support to management on report preparation and coordination to other departments.
• Provide excellent customer service to clients by promptly and providing correct information and addressing concerns.
• Collaborate with other department to ensure smooth flow of processes and operations.
• Participate in all company and Good Stays-initiated activities.
• Performs other related functions inherent in team operation, acts as corporate resource and performs other tasks assigned by higher management

JOB SUMMARY: To assists the management team by overseeing and supporting the operations of assigned properties. Ensuring that all operation standards are implemented and followed by on-site employees and staff.

JOB DESCRIPTION: To Ensure that the properties are well managed efficiently and effectively, contributing to overall guest satisfaction and operational success
Duties and Responsibilities:
• Manage the daily operations of all properties enrolled with SMDC Good Stays to ensure seamless and efficient functionality.
• Schedule and supervise routine maintenance and repairs.
• Ensure the property follows to local regulations, health and safety standards, and Airbnb policies while maintaining all necessary licenses and permits for operating a rental property.
• Serve as the primary point of contact for guest inquiries and concerns, and address and resolve complaints or issues in a timely and professional manner.
• Monitor and manage inventory levels of critical supplies, such as toiletries, linens, and cleaning materials, and order and replenish these items as needed to uphold a high standard of guest experience.
• Ensure that office operations comply with SMDC Good Stays policies, procedure, and standards.
• Prepare and submit regular reports on property performance, guest feedback, and operational issues, and analyze occupancy rates and financial performance to identify trends and areas for improvements.
• Maintain accurate records of maintenance work, inventory, guest interactions, and financial transactions.
• Manage shift rosters, addressing scheduling conflicts, and accommodating staff requests while aligning with operational needs and business objectives.
• Handle guest complaints, requests, and inquiries promptly and professionally.
• Ensure that all employees and staff on-site adhere to standard grooming and proper uniform policies.
• Provide support to management on report preparation and coordination to other departments.
• Provide excellent customer service to clients by promptly and providing correct information and addressing concerns.
• Collaborate with other department to ensure smooth flow of processes and operations.
• Participate in all company and Good Stays-initiated activities.
• Performs other related functions inherent in team operation, acts as corporate resource and performs other tasks assigned by higher management

JOB QUALIFICATIONS AND SKILLS REQUIRED:
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field.
• Minimum of 1-2 years of experience in property management, hospitality, or a related field, with a preference for experience in a team leader role.
• Familiarity with the Airbnb platform and other booking systems is essential, and experience with manual reservation systems is an added advantage.
• Ability to manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
• Experience in supervising and coordinating a team, including managing schedules and addressing staffing issues.
• Proactive in identifying and resolving operational issues and addressing guest concerns.
• Willingness to work irregular hours, including weekends and holidays, as required by property operations.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints professionally and effectively.
• Can work under pressure.
• Must have a positive work attitude.
• With above average oral and written communication skills.

JOB QUALIFICATIONS AND SKILLS REQUIRED:
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field.
• Minimum of 1-2 years of experience in property management, hospitality, or a related field, with a preference for experience in a team leader role.
• Familiarity with the Airbnb platform and other booking systems is essential, and experience with manual reservation systems is an added advantage.
• Ability to manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
• Experience in supervising and coordinating a team, including managing schedules and addressing staffing issues.
• Proactive in identifying and resolving operational issues and addressing guest concerns.
• Willingness to work irregular hours, including weekends and holidays, as required by property operations.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints professionally and effectively.
• Can work under pressure.
• Must have a positive work attitude.
• With above average oral and written communication skills.

JOB QUALIFICATIONS AND SKILLS REQUIRED:
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field.
• Minimum of 1-2 years of experience in property management, hospitality, or a related field, with a preference for experience in a team leader role.
• Familiarity with the Airbnb platform and other booking systems is essential, and experience with manual reservation systems is an added advantage.
• Ability to manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
• Experience in supervising and coordinating a team, including managing schedules and addressing staffing issues.
• Proactive in identifying and resolving operational issues and addressing guest concerns.
• Willingness to work irregular hours, including weekends and holidays, as required by property operations.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints professionally and effectively.
• Can work under pressure.
• Must have a positive work attitude.
• With above average oral and written communication skills.

JOB QUALIFICATIONS AND SKILLS REQUIRED:
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field.
• Minimum of 1-2 years of experience in property management, hospitality, or a related field, with a preference for experience in a team leader role.
• Familiarity with the Airbnb platform and other booking systems is essential, and experience with manual reservation systems is an added advantage.
• Ability to manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
• Experience in supervising and coordinating a team, including managing schedules and addressing staffing issues.
• Proactive in identifying and resolving operational issues and addressing guest concerns.
• Willingness to work irregular hours, including weekends and holidays, as required by property operations.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints professionally and effectively.
• Can work under pressure.
• Must have a positive work attitude.
• With above average oral and written communication skills.

POSITION: DAILY LEASE

JOB SUMMARY: To assists the management team by overseeing and supporting the operations of assigned properties. Ensuring that all operation standards are implemented and followed by on-site employees and staff.

JOB DESCRIPTION: To Ensure that the properties are well managed efficiently and effectively, contributing to overall guest satisfaction and operational success
Duties and Responsibilities:
• Manage the daily operations of all properties enrolled with SMDC Good Stays to ensure seamless and efficient functionality.
• Schedule and supervise routine maintenance and repairs.
• Ensure the property follows to local regulations, health and safety standards, and Airbnb policies while maintaining all necessary licenses and permits for operating a rental property.
• Serve as the primary point of contact for guest inquiries and concerns, and address and resolve complaints or issues in a timely and professional manner.
• Monitor and manage inventory levels of critical supplies, such as toiletries, linens, and cleaning materials, and order and replenish these items as needed to uphold a high standard of guest experience.
• Ensure that office operations comply with SMDC Good Stays policies, procedure, and standards.
• Prepare and submit regular reports on property performance, guest feedback, and operational issues, and analyze occupancy rates and financial performance to identify trends and areas for improvements.
• Maintain accurate records of maintenance work, inventory, guest interactions, and financial transactions.
• Manage shift rosters, addressing scheduling conflicts, and accommodating staff requests while aligning with operational needs and business objectives.
• Handle guest complaints, requests, and inquiries promptly and professionally.
• Ensure that all employees and staff on-site adhere to standard grooming and proper uniform policies.
• Provide support to management on report preparation and coordination to other departments.
• Provide excellent customer service to clients by promptly and providing correct information and addressing concerns.
• Collaborate with other department to ensure smooth flow of processes and operations.
• Participate in all company and Good Stays-initiated activities.
• Performs other related functions inherent in team operation, acts as corporate resource and performs other tasks assigned by higher management