General Duties

1. Reviews and processes sellers’ complaints

2. Prepares and issues case documents such as:
a) Notice To Explain
b) Case Summary
c) Case Findings
d) Notice of Sanction

3. In-charge of the investigation
a) Coordinates with other departments for relevant information such as: Account Status, Commission Status, Booking Documents
b) Communicates with the affected Seller and/or Sales Team
c) Gathers documents from parties involved

4. Monitors progress of the complaints
5. Maintains and updates the database
6. Organizes case-related documents and maintains case folders

Professional License Eligibility

1. Must be focused, detailed, motivated, resourceful, and a team player
2. Must be able to function effectively in a busy work environment
3. Must have a positive work attitude
4. Strong oral and written communication skills

Must be a graduate of a 4-year course from a reputable college or university

With at least 2 years of work experience as a Supervisor in HR or Legal Offices

End-to-end handling of sellers’ complaints