1. Responsible in the proper and timely handling of client’s concern received via Email.
2. Willing to render Over Time on weekdays and weekends.

1. Receives queries, requests, and complaints sent by clients via email.
2. Determines proper disposition, and create CRM tickets accordingly.
3. Endorses completed tickets to the processing team within the set turnaround time
4. Provides appropriate responses to clients using the standard spiel.
5. Drafts other responses for approval, as may be necessary.
6. Escalates concern effectively.
7. Do proper validation and pre-screening of requests
8. Ensures 100% accuracy of all encoded information in the system, as authorized.
9. Participate effectively in the monthly team meeting.
10. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
11. Perform other duties as may be required by immediate head

1. Communication - Good written communication skills
- Ability to express oneself clearly and concisely in writing without any grammatical error.
2. Customer Focused- Willingness to be of assistance to clients
- with desire to fully satisfy and resolve client’s concern/inquiry/request.
3. Problem Solving - Good Comprehension and analytical skills
– ability to truly understand written messages and process information towards resolution of
any issues/concerns.

Graduate of any 4year course in any field (Business, Communication or Marketing).

At least 1 year experience in Contact Center/Customer Service/Real Estate.

1. Receives queries, requests, and complaints sent by clients via email.
2. Determines proper disposition, and create CRM tickets accordingly.
3. Endorses completed tickets to the processing team within the set turnaround time
4. Provides appropriate responses to clients using the standard spiel.
5. Drafts other responses for approval, as may be necessary.
6. Escalates concern effectively.
7. Do proper validation and pre-screening of requests
8. Ensures 100% accuracy of all encoded information in the system, as authorized.
9. Participate effectively in the monthly team meeting.
10. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
11. Perform other duties as may be required by immediate head